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At Relaxus, we are committed to providing exceptional products and service to health professionals like you. We understand the importance of your work and the trust you place in us to deliver high-quality products that meet your needs. That's why we offer a Customer Satisfaction Guarantee to ensure your complete peace of mind.
We stand behind the quality of our products and want you to be fully satisfied with your purchase. Here's what our guarantee includes:
Please refer to our Returns & Exchanges policy page.
Budget-Friendly & Reliable Flat Rate Shipping.
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday processed on the following business day. Please allow 1-3 business days for order processing.
Exclusions: heavy and bulky items, like massage tables, inversion tables, massage chairs. Canadian territories: Northwest Territories, Yukon & Nunavut
C$9.99 flat rate shipping up to 75lb maximum + 0.50 cents per lb over 75 lbs.
**Some exclusions may apply to bulky and heavy products.
C$14.99 flat rate shipping up to 75lb maximum + 0.50 cents per lb over 75 lbs.
**Some exclusions may apply to bulky and heavy products.
C$9.99 flat rate shipping up to 75lb maximum + 0.50 cents per lb. over 75 lbs.
**Some exclusions may apply to bulky and heavy products.
1-9 business days for Canada
3-7 business days USA (excluding Alaska and Hawaii)
The apartment Buzzer number must be added (see screenshot) to the delivery address at checkout. If the courier cannot deliver, orders may be returned to the depot for customer collection.
Please get in touch with us for further information.
We offer (curbside delivery) heavily reduced and cost-effective delivery prices across Canada. There is an extra cost for fixed-time appointments, and delivery is subject to weather conditions and other unknown factors that may hinder or delay delivery.
The carrier will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and place the package (s) on the driveway, sidewalk in front of your house and/or place of business. Additional costs apply if you require white glove service and package(s) placed inside the property. Please contact us for a quote.
Please Contact Us for further information and custom quote.
Additional charges may apply to oversized and overweight items.
Please contact for further information and a quote.
Payments by wire, bank transfer or PayPal only.
International Shipments may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient of an international shipment is responsible to pay import taxes, customs duties and fees that may or not be levied. Customs policies vary from country to country; you should contact your local customs office for further information.
If you have any queries concerning your order, or require International shipping quote, please use our Contact Form or call us 1-604-879-3895, Toll Free at 1-800-663-2225.
The Thermophore MaxHeat Moist Heating Pad 14" x 14" is designed for smaller areas such as a shoulder, knee or part of the abdomen. Perfect fit for the back or hip of some of our smaller, more petite users, and many customers prefer this size to take along when they travel.
Customer Notice
Due to a recent change in policy from the manufacturer of Thermophore as of June 7, 2018. Relaxus is limited regarding warranty exchange.
If the item fails within 60 days of the date of the end user invoice, Relaxus will replace the unit at no charge. Beyond 60 days the customer is asked to return the Thermophore directly to the manufacturer for warranty inspection. Battlecreek (the item manufacturer) will respond to you directly regarding your return.
Please speak to a sales representative for the manufacturer information and process or any future returns we thank you for your attention and cooperation Tele no: (604) 879-3895 ext 213 or 228 Toll Free: (800) 663-2225 ext 213 or 228.
Once approved and logged in, you can view professional pricing, including quantity breaks and tiered pricing. Members can save 5-40% or more when buying massage equipment, supplies, and items for resale in clinics. Students enjoy further discounts.
There is no minimum order, flat rate, cost-effective shipping across Canada, financing, split payment options, a newsletter with exclusive offers, and experienced staff to answer all your questions.
At Relaxus, we believe that shopping should be convenient and accessible for everyone. That's why we are excited to introduce our partnership with Sezzle and Paybright by Affirm, two leading split payment providers. Now, you can shop to your heart's content and pay in installments that fit your budget.
Sezzle Split Payments
Paybright by Affirm
We are committed to providing a seamless shopping experience with flexible payment options. Explore our website today and discover the joy of shopping with Sezzle and Paybright by Affirm. Shop now, pay later!
We understand that you may have questions or need assistance with your Sezzle or Paybright purchase. Our dedicated customer support team is here to help you every step of the way. Contact us via email, phone, or live chat, and we'll be happy to assist you.
At Relaxus, we are committed to providing exceptional products and service to health professionals like you. We understand the importance of your work and the trust you place in us to deliver high-quality products that meet your needs. That's why we offer a Customer Satisfaction Guarantee to ensure your complete peace of mind.
We stand behind the quality of our products and want you to be fully satisfied with your purchase. Here's what our guarantee includes:
Please refer to our Returns & Exchanges policy page.
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday processed on the following business day. Please allow 1-3 business days for order processing.
Exclusions: heavy and bulky items, like massage tables, inversion tables, massage chairs. Canadian territories: Northwest Territories, Yukon & Nunavut
C$9.99 flat rate shipping up to 75lb maximum + 0.50 cents per lb over 75 lbs.
C$14.99 flat rate shipping up to 75lb maximum + 0.50 cents per lb over 75 lbs.
C$9.99 flat rate shipping up to 75lb maximum + 0.50 cents per lb. over 75 lbs.
1-9 business days for Canada
3-7 business days USA (excluding Alaska and Hawaii)
Please Contact Us for product availability and delivery.
Additional charges may apply to oversized and overweight items.
We offer (curbside delivery) heavily reduced and cost-effective delivery prices across Canada. There is an extra cost for fixed-time appointments, and delivery is subject to weather conditions and other unknown factors that may hinder or delay delivery. Please reach out to our team for the most up-to-date estimated delivery date to your region.
The carrier will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and place the package (s) on the driveway, sidewalk in front of your house and/or place of business. Additional costs apply if you require white glove service and package(s) placed inside the property. Please contact us for a quote.
Please Contact Us for further information and custom quote.
Please contact for further information and a quote.
Payments by wire, bank transfer or PayPal only.
International Shipments may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient of an international shipment is responsible to pay import taxes, customs duties and fees that may or not be levied. Customs policies vary from country to country; you should contact your local customs office for further information.
If you have any queries concerning your order, or require International shipping quote, please use our Contact Form or call us 1-604-879-3895, Toll Free at 1-800-663-2225.
This product arrived in a timely fashion after receiving tracking info from the vendor. The product is as advertised. It is a heating pad that functions well with an even heat. The auto turn off is also a handy and safety feature. Great size to go into a suitcase when away from home. Highly recommended!
Excellent product. Far better than the 4 drugstore brand heating pads that I have had. Staff was helpful on the phone when I had questions and the heating pad came very quickly. I definitely recommend this heating pad!
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Really great product, with just the right amount of glide and gription. You dont need to use a whole lot which is great as I tend not to use too much lotion with treating.
does exactly what it's supposed to.
Always excellent
A staple. A little thinner than other oils but unscented and washes out nicely
Perfectly fitted on the neck, well supported head. Good stretch on the neck and heat (according to your needs- adjustable) adds comfort. Relaxing.