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Shipping & Delivery

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday and Sunday  processed on the following business day. Please allow 1-3 business days for order processing. 

Standard Delivery

1-9 business days for Canada
3-7 business days USA (excluding Alaska and Hawaii) 

Local Delivery (Maximum: 54 Km Radius of Vancouver Warehouse)

C$9.99 flat rate shipping up to 20 lb maximum. 

Shipping Credit Canadian Orders Over $300

On orders in Canada over $300, a maximum of 5% shipping credit of the subtotal of the invoice value will be manually applied and refunded once the order is processed. Some equipment and white glove delivery service are excluded.

Curbside Pickup (Monday to Friday 08:00 am - 04:00 pm)

  1. Place an order online.
  2. Receive order confirmation with curbside pickup instructions.
  3. Allow 1-2 working days for order processing.
  4. Report with the order number to woodland drive warehouse entrance (see below image).
  5. Enter the order number into the notice of arrival form (click here).
  6. Call Tele no: (604) 879-3895 or Toll Free: 1-800-663-2225 Extension no: 232 if you require further assistance.
  7. A member of staff will meet you with your order in 3-5 minutes.
Relaxus curbside pickup procedure

Warehouse Entrance Woodland Drive

We are Located at 1590 Powell Street (Corner of Powell Street & Woodland Drive, 1 Block West of Commercial Drive) Vancouver, BC V5L 1H3,

Relaxus warehouse woodland drive

Post Office Box & APO/FPO

Please Contact Us for product availability and delivery.

Oversized & Overweight Shipments

Additional charges may apply to oversized and overweight items. 

Curbside Delivery

The carrier will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and place the package (s) on the driveway, sidewalk in front of your house and/or place of business. Additional costs apply if you require white glove service and package(s) placed inside the property. Please contact us for a quote.

White Glove Service

Please Contact Us for further information and custom quote.

International Delivery

Payments by wire, bank transfer or PayPal only. 

International Shipments may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient of an international shipment is responsible to pay import taxes, customs duties and fees that may or not be levied. Customs policies vary from country to country; you should contact your local customs office for further information.

If you have any queries concerning your order, or require International shipping quote, please use our Contact Form or call us 1-604-879-3895, Toll Free at 1-800-663-2225.