All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. Please allow 1–3 business days for order processing before shipment.
Shipments to the United States
We have temporarily suspended shipments to the United States due to current trade tariffs affecting Canadian imports. We are hopeful that cross-border trade conditions will improve and that shipping to the U.S. will resume in the near future.
Flat Rate Shipping
Exclusions: Flat rate shipping does not apply to heavy, oversized, or bulky products, including massage tables, inversion tables (which have separate shipping rates), and massage chairs. Flat rate shipping is also not available for Canadian territories, including Northwest Territories, Yukon, and Nunavut.
Local Zone 1: Burnaby, Coquitlam, Delta, Maple Ridge, Richmond, Surrey, Langley, Vancouver
C$9.99 flat rate shipping applies up to a maximum of 75 lb, plus C$0.50 per lb for weight exceeding 75 lb.
Some exclusions may apply to oversized or heavy products.
Zone 2: Rest of British Columbia and Canadian Provinces (excluding Toronto area)
C$14.99 flat rate shipping applies up to a maximum of 75 lb, plus C$0.50 per lb for weight exceeding 75 lb.
Some exclusions may apply to oversized or heavy products.
Zone 3: Toronto Area
C$9.99 flat rate shipping applies up to a maximum of 75 lb, plus C$0.50 per lb for weight exceeding 75 lb.
Some exclusions may apply to oversized or heavy products.
Standard Delivery Times
Canada: 1–9 business days
United States: 3–7 business days (excluding Alaska and Hawaii)
Apartment Deliveries
The apartment buzzer number must be included with your delivery address during checkout. Please ensure this information is entered correctly to avoid delivery delays.
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If the courier is unable to complete delivery due to missing access information, the shipment may be returned to the depot for customer pickup.
Post Office Boxes & APO/FPO Addresses
Please contact us before placing your order for further information regarding delivery options.
Electric Massage Tables
We offer cost-effective curbside delivery options for electric massage tables across Canada. Additional charges may apply for fixed-time delivery appointments. Delivery schedules may be affected by weather conditions, carrier availability, and other circumstances outside our control.
Please contact our team for the most current estimated delivery timeframe for your location.
Shipping Information
We aim to make delivery simple, transparent, and hassle-free. Please review the following information before completing your purchase.
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Curbside Delivery (Standard): The carrier will deliver your shipment to your address, bring the truck to the closest accessible location, unload the package(s) using a lift gate, and—where access permits—place the shipment on the driveway or sidewalk in front of your property.
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Inside delivery is not included.
Additional fees apply if you require white-glove service, including placement inside your home or business. Please contact us for a quote.
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Fixed-Time Appointments: Available upon request and subject to carrier availability. Additional charges apply.
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Remote Areas: Additional shipping charges may apply depending on location, accessibility, and carrier requirements.
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Packaging Removal & Setup: Curbside delivery does not include removal of packaging, pallets, or crates. Delivery carriers do not provide assembly, installation, or disposal services. Customers are responsible for unpacking and recycling or disposing of packaging materials.
Shipping Damage Claims
All shipments must be inspected carefully upon receipt.
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Parcel Shipments: Any shipping damage must be reported within 24 hours of delivery to be eligible for a carrier claim. Damage claims reported after this timeframe may be denied.
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Freight Deliveries: Any shipping damage must be photographed and reported immediately upon delivery. Claims reported after the 24-hour reporting period may be denied.
Please retain all original packaging and shipping materials until your claim has been reviewed and resolved.
Need Inside Delivery?
White-glove delivery service, including inside placement, is available in select areas for an additional fee. Please contact us with your delivery address for a customized quote.
Tips for a Smooth Delivery
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Confirm Access: Ensure the curbside delivery area is clear, accessible, and suitable for unloading.
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Measure Entrances: If arranging inside delivery, confirm doorway, hallway, and room dimensions before delivery.
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Be Available: Someone must be present to receive, inspect, and sign for your shipment upon arrival.
Oversized & Overweight Shipments
Additional shipping charges may apply for oversized, overweight, or special handling items. We will contact you if additional fees are required.
International Delivery
Please contact us for international shipping availability and a customized quotation.
International orders are accepted by wire transfer, bank transfer, or PayPal only.
International shipments may be subject to customs fees, import duties, taxes, and other charges imposed by the destination country. The recipient is responsible for all applicable customs charges and import fees. Customs regulations vary by country, and customers should contact their local customs office for additional information.
If you have questions regarding your order or require an international shipping quote, please use our Contact Form or call us at 1-604-879-3895 or toll-free at 1-800-663-2225.
