Shipping & Delivery

Order Processing

Orders are processed and shipped Monday through Friday, excluding major holidays. Please allow 1–3 business days for processing before your order ships. Orders placed on weekends or holidays will be processed beginning the next business day.

Order processing time is separate from the delivery estimates below.

Flat Rate Shipping Within Canada

The following rates apply to eligible orders. All prices are in Canadian dollars.

Zone 1: Local Metro Vancouver

Includes Burnaby, Coquitlam, Delta, Maple Ridge, Richmond, Surrey, Langley, and Vancouver.

C$9.99 for the first 75 lb, plus C$0.50 per additional lb.

Zone 2: Other Locations in the Canadian Provinces

Applies to locations outside Zones 1 and 3, including the rest of British Columbia and rural locations outside the Toronto and GTA shipping zone.

C$14.99 for the first 75 lb, plus C$0.50 per additional lb.

Zone 3: Toronto and the Greater Toronto Area (GTA)

Applies to eligible Toronto and GTA addresses. Rural locations are excluded from this zone.

C$9.99 for the first 75 lb, plus C$0.50 per additional lb.

Flat Rate Exclusions

• Heavy, oversized, or bulky products: Flat rates do not apply to products such as massage tables, inversion tables, and massage chairs. Separate shipping rates apply.
• Canadian territories: Flat rates are not available for the Northwest Territories, Yukon, or Nunavut.
• Remote locations and special handling: Additional charges may apply depending on the delivery address, accessibility, shipment size, and carrier requirements.

We will contact you if your order requires additional shipping fees.

Estimated Delivery Times

Canada: 1–9 business days after shipment.

Delivery times are estimates. Freight shipments, including electric massage tables, may follow a different schedule. Weather, carrier availability, and other circumstances outside our control may affect delivery.

Apartment and Condo Deliveries

Please include your unit number and buzzer or access code with your delivery address at checkout. Check that all details are correct to help avoid delivery delays.

View an example of where to enter your buzzer code.

If the courier cannot access your building, your shipment may be returned to the depot for customer pickup.

Post Office Boxes and APO/FPO Addresses

Please contact us before placing your order to confirm delivery options. Shipments to U.S. addresses remain temporarily suspended.

Electric Massage Tables and Freight Delivery

We offer cost-effective curbside delivery for electric massage tables across Canada. Please contact our team for a shipping quote and the latest estimated delivery timeframe for your location.

What Curbside Delivery Includes

The carrier will bring the truck to the closest accessible location at your address and unload your shipment using a lift gate. Where access permits, the shipment will be placed on the driveway or sidewalk in front of your property.

Inside delivery is not included with standard curbside delivery. You are responsible for arranging to move the shipment indoors.

• Inside or white-glove delivery: Available in select areas for an additional fee. Please contact us with your delivery address and service requirements for a customized quote.
• Fixed-time appointments: Available upon request, subject to carrier availability. Additional charges apply.
• Remote areas: Additional charges may apply depending on location, accessibility, and carrier requirements.
• Unpacking, setup, and packaging removal: Standard curbside delivery does not include unpacking, assembly, installation, or removal of pallets, crates, or other packaging. Customers are responsible for these arrangements and for recycling or disposing of packaging materials.

Preparing for Your Freight Delivery

• Confirm access: Ensure the delivery area is clear, accessible, and suitable for unloading.
• Arrange help: Make arrangements to move your shipment indoors after curbside delivery.
• Measure entrances: Confirm that the shipment can pass through doorways, hallways, and other access points.
• Be available: Someone must be present to receive, inspect, and sign for the shipment.

Shipping Damage

Please inspect your shipment carefully as soon as it arrives.

• Parcel shipments: Report shipping damage to us within 24 hours of delivery to be eligible for a carrier claim. Claims reported after this period may be denied.
• Freight deliveries: Inspect the shipment upon arrival, photograph any damage, and report it to us immediately. Claims reported more than 24 hours after delivery may be denied.

Keep all original packaging and shipping materials until your claim has been reviewed and resolved.

International Shipping

Please contact us before ordering to confirm international shipping availability and request a customized quote. U.S. shipping is currently suspended.

International orders are accepted by wire transfer, bank transfer, or PayPal only.

The recipient is responsible for customs fees, import duties, taxes, and any other charges imposed by the destination country. These charges vary by country. Please contact your local customs office for details before placing your order.

Questions About Shipping?

For help with an order, delivery requirements, or a shipping quote, please use our contact form or call:

• Local: 604-879-3895
• Toll-free: 1-800-663-2225