Customer Guarantee

At Relaxus, we are committed to providing exceptional products and service to health professionals like you. We understand the importance of your work and the trust you place in us to deliver high-quality products that meet your needs. That's why we offer a Customer Satisfaction Guarantee to ensure your complete peace of mind.

Our Guarantee to You

We stand behind the quality of our products and want you to be fully satisfied with your purchase. Here's what our guarantee includes:

  1. Premium Quality Products: We source our products from trusted manufacturers who adhere to strict quality standards. We are confident in the quality and durability of our products and believe they will meet and exceed your expectations.
  2. Price Match Guarantee: We understand the importance of finding the best deals on high-quality products for your practice. That's why we proudly offer a Price Match Guarantee (it must be the same brand, product, and model to price match), ensuring you get the best value for your investment. If you come across a lower price on any of our products at a competitor's website, simply reach out to our customer support team with the relevant details. We will promptly review your request and do our best to match the price, ensuring you don't have to compromise on quality or service.
  3. Flexible Return Policy: If for any reason you are not completely satisfied with your purchase, you can return the item within 30 days of delivery. We want to make the return process as simple as possible for you, so we provide clear instructions and offer hassle-free returns.
  4. Fast and Reliable Shipping: We understand that timely delivery is crucial for your practice. We strive to process and ship your order quickly, ensuring it arrives at your doorstep in a timely manner. In case of any delays or issues, our customer support team will keep you informed and resolve them promptly.
  5. Dedicated Customer Support: We have a knowledgeable and friendly customer support team available to assist you with any questions, concerns, or issues you may have. Whether you need help choosing the right product or require support after your purchase, we are here to provide prompt assistance.
  6. Continuous Improvement: We value your feedback and constantly strive to improve our products and services. Your input helps us enhance our offerings and meet your evolving needs. We encourage you to share your experiences and suggestions with us.

How to make a return

Please refer to our Returns & Exchanges policy page.