Below FAQ are common questions and queries our customers make.
If you have other questions or concerns, please feel free to contact us
- In-Store Shopping
- Discount Pricing
- Placing Orders
- Returns & Exchanges
- Service Guarantee & Warranty
If you have an issue or question requiring immediate assistance, click the Live Chat button (bottom right of screen) to contact a Customer Service representative.
Please email us if we aren't available, and we will get back to you as soon as possible.
Yes, we have a physical store located at 1590 Powell Street (Corner of Powell Street & Woodland Drive, 1 Block West of Commercial Drive) Vancouver, BC V5L 1H3.
We accept all major credit cards and PayPal, Apple Pay, Google Pay and Shop Pay.
Yes, our ecommerce store has SSL encryption and is certified Level 1 PCI DSS compliant.
Please allow 1-3 business days for order processing plus shipping time. All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.
The coupon code might have expired, be one-time use, and only works for regular priced items.
No, selling Amazon and eBay is not allowed without prior approval and written agreement.
We ship to Canada and USA.
We offer free shipping only for electric massage tables to the Greater Vancouver area and heavily reduced, cost-effective delivery prices for all other products across Canada.
The carrier will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and place the package (s) on the driveway, sidewalk in front of your house and/or place of business. Additional costs apply if you require white glove service and package(s) placed inside the property. Please contact us for a quote.
Returns & Exchanges
We accept returns of unopened and unused products up to 14 days after delivery for a full refund (less shipping cost), with RMA authorization only. After 14 days, 15% restocking fee will apply. Goods may not be returned or exchanged after 30 days. All returned items must be unused in their original package and in sellable condition. Opened or used products and final sales items do not qualify for return or exchange. Original shipping is non-refundable, and return shipping costs will be deducted from your refund.
If you ordered the wrong item, please place a new order for correct item. We will handle the return separately. If you no longer need the item, please reach out at email@example.com.
Damaged and defective
Please report a defective or damaged item immediately upon receiving it. Please take pictures and contact us with a detailed description so we can assist with troubleshooting. We require your proof of purchase to process a warranty replacement.
Non-returnable and non-exchangeable items
For obvious reasons, we cannot accept any returns from products in the following categories:
- Massage lotions, oils, gels, creams, essential oils and skin care products unless they are in the original package with seals intact.
- Massage table sheets, covers, linens, or bolster covers that have been used or washed.
- PPE or related sanitary items.
- Final sale and “as-is” items.
Relaxus does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Service Guarantee & Warranty
We are committed to providing healthcare practitioners and consumers with high-quality health and wellness products, competitive pricing, expert advice and training in the latest massage, yoga, meditation and alternative therapy techniques. Our accredited sales and service professionals have in-depth knowledge of the Spa, esthetician, massage, chiropractic, physiotherapy and alternative therapy Industries. All products carry a 1-year warranty unless otherwise indicated.