FAQ

We are committed to providing healthcare practitioners and consumers with high-quality health and wellness products, competitive pricing, expert advice and training in the latest massage, yoga, meditation and alternative therapy techniques. Our accredited sales and service professionals have in-depth knowledge of the Spa, esthetician, massage, chiropractic, physiotherapy and alternative therapy Industries. All products carry a 1-year warranty unless otherwise indicated.

We understand the importance of finding the best deals on high-quality products for your practice. That's why we proudly offer a Price Match Guarantee (it must be the same brand, product, and model to price match), ensuring you get the best value for your investment. If you come across a lower price on any of our products at a competitor's website, simply reach out to our customer support team with the relevant details. We will promptly review your request and do our best to match the price, ensuring you don't have to compromise on quality or service.

Yes, we have a physical store located at 1590 Powell Street (Corner of Powell Street & Woodland Drive, 1 Block West of Commercial Drive) Vancouver, BC V5L 1H3.

If you are a consumer, click here to open an account. Alternatively, if you are a professional applying for wholesale pricing, please click here. To place an order, you must have an account and be logged in to checkout.

Please click here to reset your password and enter your email address. We will send you an email to reset your password

Yes, we offer professional pricing, including Quantity breaks, tiered pricing and exclusive promotions. To apply online now (click here).

We accept all major credit cards and PayPal, Apple Pay, Google Pay and Shop Pay.

Yes, our ecommerce store has SSL encryption and is certified Level 1 PCI DSS compliant.

Please allow 1-3 business days for order processing plus shipping time. All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.

Yes, we offer split payments and financing through Shop Pay, Affirm and Sezzle.

Yes, payment plans are available through Relaxus and Paybright by Affirm . Don't hesitate to get in touch with us for further information.

Please enter the coupon code at checkout.

The coupon code might have expired, be one-time use, and only works for regular priced items.

No, selling Amazon and eBay is not allowed without prior approval and written agreement.

We ship to Canada and USA.

Please (Click Here) to read our shipping & delivery terms.

We offer free shipping only for electric massage tables to the Greater Vancouver area and heavily reduced, cost-effective delivery prices for all other products across Canada.

The carrier will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and place the package (s) on the driveway, sidewalk in front of your house and/or place of business. Additional costs apply if you require white glove service and package(s) placed inside the property. Please contact us for a quote.

Return & Exchange Policy

At Relaxus, we want you to be completely satisfied with your purchase. Please review our policy to ensure a smooth return or exchange process.

Returns

• Returns are accepted for unopened and unused products within 14 days of delivery with RMA (Return Merchandise Authorization) approval.
• Returns after 14 days are subject to a 15% restocking fee.
• No returns or exchanges will be accepted after 30 days from the delivery date.

Returning Packages

• We can provide a return shipping label for domestic shipments; the cost will be deducted from the refund amount. Please note that USA and international return labels are not provided.
• You may also return items at your own expense.
• Clearly write the RMA number on the return package for timely processing.
• Items must be:
  • Unused
  • In original packaging
  • In sellable condition
• Opened or used products and final sale items are not eligible for return or exchange.
• Original shipping fees are non-refundable.

Exchanges

• If the wrong item was ordered, place a new order for the correct item.
• The return of the incorrect item will be processed separately.
• If the item is no longer needed, contact us at pro@relaxus.com.

Damaged and Defective Items

• Report damaged or defective items immediately upon receipt.
• Include photos and a detailed description of the issue.
• Proof of purchase is required to process a warranty replacement.

Non-Returnable and Non-Exchangeable Items

• Massage lotions, oils, gels, creams, essential oils, and skin care products (unless sealed and in original packaging)
• Used or washed massage table sheets, covers, linens, or bolster covers
• Used vibrators (for hygiene reasons); unopened and unused items may be returned within 30 days
• PPE or related sanitary items
• Items marked as final sale or "as-is"

Carrier Responsibility

• Relaxus is not responsible for packages marked as delivered by the carrier.
• No refunds or credits will be issued for items confirmed as delivered.

If you have any questions or concerns, please reach out to our support team at pro@relaxus.com.