Below FAQ are common questions and queries our customers make.
If you have other questions or concerns, please feel free to contact us

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  • All
  • In-Store Shopping
  • Open Account
  • Discount Pricing
  • Placing Orders
  • Shipping
  • Returns & Exchanges
  • Service Guarantee & Warranty

Need Help?

If you have an issue or question requiring immediate assistance, click the Live Chat button (bottom right of screen) to contact a Customer Service representative.

Please email us if we aren't available, and we will get back to you as soon as possible.

In-Store Shopping

Yes, we have a physical store located at 1590 Powell Street (Corner of Powell Street & Woodland Drive, 1 Block West of Commercial Drive) Vancouver, BC V5L 1H3.

Open Account

If you are a consumer, click here to open an account. Alternatively, if you are a professional applying for wholesale pricing, please click here. To place an order, you must have an account and be logged in to checkout.

Please click here to reset your password and enter your email address. We will send you an email to reset your password

Discount Pricing

Yes, we offer professional pricing, including Quantity breaks, tiered pricing and exclusive promotions. To apply online now (click here).

Placing Orders

We accept all major credit cards and PayPal, Apple Pay, Google Pay and Shop Pay.

Yes, our ecommerce store has SSL encryption and is certified Level 1 PCI DSS compliant.

Please allow 1-3 business days for order processing plus shipping time. All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.

Yes, splits payments up to $2500.00 through Sezzle. When you checkout, choose Sezzle as the payment option.

Yes, payment plans are available through Relaxus and Paybright by Affirm . Don't hesitate to get in touch with us for further information.

Please enter the coupon code in the Shopping or Your Cart and before clicking the checkout button. Screenshots: Screenshot 1 Screenshot 2

The coupon code might have expired, be one-time use, and only works for regular priced items.

No, selling Amazon and eBay is not allowed without prior approval and written agreement.


We ship to Canada and USA.

Please (Click Here) to read our shipping & delivery terms.

We offer free shipping only for electric massage tables to the Greater Vancouver area and heavily reduced, cost-effective delivery prices for all other products across Canada.

The carrier will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and place the package (s) on the driveway, sidewalk in front of your house and/or place of business. Additional costs apply if you require white glove service and package(s) placed inside the property. Please contact us for a quote.

Returns & Exchanges

Return Policy

We accept returns of unopened and unused products up to 14 days after delivery for a full refund (less shipping cost), with RMA authorization only. After 14 days, 15% restocking fee will apply. Goods may not be returned or exchanged after 30 days. All returned items must be unused in their original package and in sellable condition. Opened or used products and final sales items do not qualify for return or exchange. Original shipping is non-refundable, and return shipping costs will be deducted from your refund.


If you ordered the wrong item, please place a new order for correct item. We will handle the return separately. If you no longer need the item, please reach out at pro@relaxus.com.

Damaged and defective

Please report a defective or damaged item immediately upon receiving it. Please take pictures and contact us with a detailed description so we can assist with troubleshooting. We require your proof of purchase to process a warranty replacement.

Non-returnable and non-exchangeable items

For obvious reasons, we cannot accept any returns from products in the following categories:

  • Massage lotions, oils, gels, creams, essential oils and skin care products unless they are in the original package with seals intact.
  • Massage table sheets, covers, linens, or bolster covers that have been used or washed.
  • PPE or related sanitary items.
  • Final sale and “as-is” items.

Relaxus does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Service Guarantee & Warranty

We are committed to providing healthcare practitioners and consumers with high-quality health and wellness products, competitive pricing, expert advice and training in the latest massage, yoga, meditation and alternative therapy techniques. Our accredited sales and service professionals have in-depth knowledge of the Spa, esthetician, massage, chiropractic, physiotherapy and alternative therapy Industries. All products carry a 1-year warranty unless otherwise indicated.

Unable to find satisfactory answers ? Contact Support