Returns & Exchanges

Return & Exchange Policy

At Relaxus, we want you to be completely satisfied with your purchase. Please review our policy to ensure a smooth return or exchange process.

Returns

  • Returns are accepted for unopened and unused products within 14 days of delivery with RMA (Return Merchandise Authorization) approval.
  • Returns after 14 days are subject to a 15% restocking fee.
  • No returns or exchanges will be accepted after 30 days from the delivery date.

Returning Packages

  • We can provide a return shipping label for domestic shipments; the cost will be deducted from the refund amount. Please note that USA and international return labels are not provided.
  • You may also return items at your own expense.
  • Clearly write the RMA number on the return package for timely processing.
  • Items must be:
    • Unused
    • In original packaging
    • In sellable condition
  • Opened or used products and final sale items are not eligible for return or exchange.
  • Original shipping fees are non-refundable.

Exchanges

  • If the wrong item was ordered, place a new order for the correct item.
  • The return of the incorrect item will be processed separately.
  • If the item is no longer needed, contact us at pro@relaxus.com.

Damaged and Defective Items

  • Report damaged or defective items immediately upon receipt.
  • Include photos and a detailed description of the issue.
  • Proof of purchase is required to process a warranty replacement.

Non-Returnable and Non-Exchangeable Items

  • Massage lotions, oils, gels, creams, essential oils, and skin care products (unless sealed and in original packaging)
  • Used or washed massage table sheets, covers, linens, or bolster covers
  • Used vibrators (for hygiene reasons); unopened and unused items may be returned within 30 days
  • PPE or related sanitary items
  • Items marked as final sale or "as-is"

Carrier Responsibility

  • Relaxus is not responsible for packages marked as delivered by the carrier.
  • No refunds or credits will be issued for items confirmed as delivered.

If you have any questions or concerns, please reach out to our support team at pro@relaxus.com.