Return & Exchange Policy
At Relaxus, we want you to be completely satisfied with your purchase. To ensure a hassle-free experience, please review our Returns & Exchanges policy below:
Returns:
We accept returns of unopened and unused products within 14 days of delivery for a full refund (excluding shipping costs), provided you have obtained RMA (Return Merchandise Authorization) approval. After 14 days, a 15% restocking fee will be applied. Please note that returns or exchanges cannot be processed after 30 days from the delivery date.
We do not offer USA/International return labels.
To qualify for a return, items must be unused, in their original packaging, and in a sellable condition. Opened or used products, as well as items marked as final sale, are not eligible for return or exchange. The original shipping fee is non-refundable, and return shipping costs will be deducted from your refund.
Exchanges:
If you've accidentally ordered the wrong item, we recommend placing a new order for the correct item. The return process for the incorrect item will be handled separately. If you no longer need an item, please contact us at pro@relaxus.com.
Damaged and Defective Items:
Upon receiving a damaged or defective item, please report it to us immediately. Include pictures and a detailed description of the issue so that we can assist you in troubleshooting. A proof of purchase is required to process a warranty replacement.
Non-Returnable and Non-Exchangeable Items:
Certain products fall under categories that, for hygiene or other reasons, cannot be returned. These include:
- Massage lotions, oils, gels, creams, essential oils, and skin care products (unless in the original package with seals intact).
- Used or washed massage table sheets, covers, linens, or bolster covers.
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We cannot accept returns on used vibrators for hygiene reasons. Unopened, unused, original packaging and resellable condition can only be returned within 30 days of the purchase date.
- PPE or related sanitary items.
- Items marked as final sale or "as-is."
Carrier Responsibility:
Relaxus does not hold responsibility for packages reported as delivered by the carrier. Refunds or credits will not be issued for packages confirmed as delivered by the carrier.
We appreciate your understanding and cooperation in adhering to our Returns & Exchanges policy. If you have any questions or concerns, feel free to reach out to our dedicated support team at pro@relaxus.com.
