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RELAXUS & COVID-19 - Curbside Pickup Procedure

We have strict workplace procedures to reduce transmission risk, including daily staff screening, wearing mandatory masks, social distancing, common areas and frequently touched surfaces cleaned repeatedly and a new curbside pickup system.

Our showroom is closed temporarily, but we are processing orders, store curbside pickups, taking calls Monday to Friday 08:00 am - 04:00 pm and ready to support our customers.

Curbside Pickup Procedure (Monday to Friday 08:00 am - 04:00 pm)

  1. Place order online.
  2. Receive order confirmation with curbside pickup instructions.
  3. Allow 1-2 working days for order processing.
  4. Send an email to pro@relaxus.com to arrange a collection time. Or call Tele no: (604) 879-3895 or Toll Free: 1-800-663-2225 Extension no: 232.
  5. Report at the allocated time with paperwork to woodland drive warehouse entrance (see below image) and stay in your car.
  6. Call Tele no: (604) 879-3895 or Toll Free: 1-800-663-2225 Extension no: 232 to confirm arrival.
  7. A member of staff will bring out your order. 
Relaxus curbside pickup procedure

Warehouse Entrance Woodland Drive

We are Located at 1590 Powell Street (Corner of Powell Street & Woodland Drive, 1 Block West of Commercial Drive) Vancouver, BC V5L 1H3,

Relaxus warehouse woodland drive